rajavaji's Privacy Policy
Your personal information is very important to us. This page explains in detail how rajavaji collects, stores, and keeps your data secure.
SSL Protection
Every transaction and piece of personal information you share is protected by industry-standard SSL encryption.
Data Privacy
Your personal information is never sold or shared with third parties — it is used only when necessary.
Your Rights
You can request to view, correct, or delete your information at any time.
Introduction and Scope of Policy
rajavaji ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy explains what information we collect when you use the rajavaji website or mobile platform, why we collect it, and how we use and protect it.
This privacy policy applies to all rajavaji services, including account registration, login, financial transactions, gaming activity, customer support, and promotional communications. By using our services, you agree to the terms of this policy.
Our Terms and Conditions and Responsible Gaming guidelines are also related to this policy and should be read together.
What Information We Collect
rajavaji collects various types of information to provide you with a secure and personalized gaming experience. The categories of information are described below:
a) Personal Identity Information
- Full name and date of birth
- National ID number or passport details (for KYC verification)
- Email address
- Mobile number
- Residential address
b) Financial Information
- bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing only)
- Deposit and withdrawal history
- Account balance and bonus history
c) Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Login time and session activity logs
d) Gaming Activity Information
- Game history and betting records
- Win and loss information
- Time spent on the platform and usage patterns
- Promotional offer redemption history
How We Collect Information
rajavaji collects your information in the following ways:
Information You Provide Directly
You provide information directly when you complete account registration, KYC verification, deposit and withdrawal forms, and customer support communications.
Automatically Collected Information
When you browse our platform, certain technical information is collected automatically through cookies, log files, and tracking technologies. This information is used to improve the service and ensure security.
Information Received from Third Parties
Limited information may be received from payment processing partners (bKash, Nagad, Rocket, Upay, banks) and identity verification services to confirm transactions.
Purpose of Using Your Information
rajavaji uses your information only for the following purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Financial Transaction Processing: To complete deposits, withdrawals, and bonus payments.
- Customer Support: To help resolve your questions, complaints, or requests.
- Promotional Communications: To inform you of bonus offers and updates with your consent (you can unsubscribe at any time).
- Fraud Prevention and Security: To detect and stop suspicious activity.
- Responsible Gaming: To monitor your gaming patterns, identify potentially risky behavior, and provide support.
- Service Improvement: To improve platform performance and user experience.
We do not sell your information to third parties for marketing purposes.
Data Sharing and Disclosure
rajavaji treats your personal information with the highest importance. Information may be shared with third parties only in the following limited circumstances:
Service Provider Partners
Only the information necessary to complete a service is shared with payment gateways (bKash, Nagad, Rocket, Upay, bank transfer), technology providers, and KYC verification services. These partners operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed in response to a valid order from law enforcement or a regulatory authority, or when required by law. In such cases, only relevant and minimal information is provided.
Fraud Prevention
Where there is clear evidence of financial crime or fraud, necessary information may be shared with relevant authorities or industry-level fraud prevention organizations.
Outside the three cases above, rajavaji does not transfer your information to any third party.
Data Security Measures
rajavaji uses industry-leading security technologies to protect your information:
- SSL Encryption: All data exchanged on the website and mobile platform is secured through SSL/TLS encryption.
- Data Encryption: Sensitive stored information (passwords, financial data) is kept in encrypted form.
- Access Control: Strict role-based access management — only authorized staff can access the information they need.
- Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
- Firewall and DDoS Protection: Server infrastructure is protected by modern firewalls and attack-prevention systems.
While we strive to ensure the highest level of security, no digital system is completely impenetrable. In the event of a security incident, we will promptly notify affected users and take the necessary steps.
Cookie Policy
The rajavaji platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.
Essential Cookies
These cookies are required to maintain login sessions, ensure security, and keep the core functions of the platform running. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (such as language settings). They can be disabled, but some features may then be reduced.
Analytics Cookies
Used to collect anonymous statistics to understand how the platform is used. You can reject these cookies from your browser settings.
Most modern browsers give you the option to manage cookies. Keep in mind that disabling essential cookies may disrupt login and transaction services.
Data Retention Period
rajavaji retains your information only for as long as necessary:
- While Your Account Is Active: All information is stored for account management and service delivery.
- After Account Closure: Financial transaction records are retained for the period required by legal obligations.
- Dispute Resolution: Relevant information is retained while any legal dispute or investigation is ongoing.
- Technical Logs: Security logs are generally retained for a limited period.
Once the defined period has passed, information is securely deleted or anonymized.
Your Rights and Choices
As a rajavaji user, you have the following rights over your own information:
Right to Access
You can view your personal information at any time by logging into your account. Contact customer support for additional information.
Right to Correction
If any of your information is incorrect or outdated, you can request that it be corrected. Additional verification may be required to change KYC-verified information.
Right to Deletion
After closing your account, you can request that certain information be deleted. However, some information must be retained for a defined period due to legal obligations.
Right to Opt Out of Promotional Communications
You can unsubscribe from our promotional emails or messages at any time. Important service-related messages may still be sent.
Right to Data Portability
You can request your gaming and transaction history in a structured format.
To exercise any of the rights above, visit the FAQ page or contact our customer support.
Protection of Minors' Information
rajavaji provides services only to those aged 21 and above. We do not knowingly collect or store any information from minors.
Age verification is mandatory at account registration. If we become aware of a minor's account, that account will be closed immediately and all related information will be deleted.
If a parent or guardian believes their child has registered without authorization, please contact our customer support immediately.
International Data Transfers
rajavaji's services and data storage infrastructure may be located in various regions. Even if your information is transferred to another country, we ensure that the protections described in this privacy policy are maintained there.
We follow applicable legal safeguard mechanisms for international data transfers, including contractual protection clauses.
Changes to This Policy
rajavaji may update this privacy policy when needed. For significant changes, we will:
- Display a clear notice on the website.
- Send details of the changes to your registered email address.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after an update means you have agreed to the revised policy. Please read this policy carefully after any changes.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:
Privacy Support
We are ready to help with any questions about the security of your information.
For more information, see our FAQ, Terms & Conditions, and Responsible Gaming guidelines.